Refund policy

Gift Sets

Due to safety and hygiene considerations, all Gift Set purchases are final sale and are not eligible for returns or exchanges due to change of mind.

If your Gift Set arrives damaged or defective, please contact us within 14 days of delivery with your order number and photos of the issue. We’ll be happy to arrange a replacement or refund.

Individual Items

Individual items may be returned or exchanged within 14 days of delivery, provided they are unused, unwashed, and in their original packaging.

For change-of-mind returns, return shipping costs are the customer’s responsibility.

To request a return or exchange, please contact us with your order number and reason for the request.

If your item arrives damaged or defective, please contact us within 14 days of delivery with your order number and photos. We’ll arrange a replacement or refund at no additional cost to you.

Exchange

Individual items may be returned for a refund or exchanged for a different size, colour, or another item of equal value within 14 days of delivery, provided they are unused, unwashed, and in their original packaging.

For exchanges or change-of-mind returns, return shipping costs are the customer’s responsibility.